Q: What is my username/password?
(And How to Change Password)

A: Your profile login credentials are the same username and password that you setup when applying for membership.

If you are already logged in, you can change the password on your account by accessing your profile page. Then, please select the pencil icon beside "Member Information (View/Edit)" to access the database of all your membership information, including password.

If you have forgotten your login credentials or need assistance with your login information, please Contact Us.

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon beside "Member Information (View/Edit)"

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Contacts / Connections

Q: How do I find other members?

A: Click the Member Directory link found in the Member Resources main tab. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community
  • Education

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an Add as Contact button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Communities / Discussions

Q: What are communities?

A: Communities are groups, similar to an advanced listserv, that allow you to participate in discussions and share resources with other members of a given community. Topics discussed and files shared within a community are only accessible to members of that community is set as a public community or otherwise stated.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A:  As of January 2019, all NAAHP member are automatically added to the respective membership communities. If/When the time comes that new communities are available outside of the existing membership communities and NAAHP committee communities, you will be notified and information on how to join will be available here.

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the My Account tab. Choose Community Notifications from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  You can also control your email preferences directly from each individual community by selecting the Settings option from the community's home landing page.

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your profile and click on the My Account tab. Choose Community Notifications from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

WARNING: It is highly advised that you do not leave a community that you have automatically been subscribed to. If you are receiving too many notifications from a community, consider adjusting your community notification settings in your profile before unsubscribing. Resubscription will require you to contact the NAAHP National Office.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Go to the  “Online Member Communities" tab and select a discussion community (HLHPROF 2.0 or New Advisor Forum). From the "Discussion" tab in the community, select the "Post New Message" button

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.


Q: How do I find documents & resources that may have been uploaded by other members?

A: If you do not know where the resource might be, you may search for it through the main search box or visit Shared Resources and click on Documents to limit your search to documents only.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do I upload a file?

A: Select the Add button on any community landing page's Recently Shared Files section. You can also go to the Files tab of any community and select the Share a New Document button.

Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next.

Steps to Uploading a Document
  • Choose a title for your document (be concise), and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select Next if you want to further describe your files and/or add tags to your file.  Otherwise, please click Finish to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for and what is a "formal tag"?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.

A formal tag is a tag assigned by website administrators to organize the website's content. Formal tags are not generated by users, but can be used by users to help with website content organization.


Q: What is a mentor and what is a mentee?

A:  Mentoring is a networking tool that brings together individuals where one is sharing experience and offering advice to another.

Mentor: The individual in the networking relationship that offers advice, experiences, and answers questions to the other

Mentee: The individual in the networking relationship that accepts advice, guidance on similar experiences, and answers to his/her questions from the mentor.

Q: How do I sign up to be a Mentor or a Mentee?

A: You may sign-up as a mentor, a mentee, or both. Please complete both sign-up forms if you intend to be both a mentor and a mentee. The forms take about 3-5 minutes to complete and are comprised of demographic fields that you can edit at any point in the future under the My Profile option of your Profile page.
Enroll as a Mentor Enroll as a Mentee

Q: What is the Mentoring Directory?

A: The Mentoring Directory is a compiled listing of all individuals who have voluntarily enrolled to serve as a mentor, mentee, or both. It is different from the Membership Directory in that it requires the individuals in the directory to enroll in order to be listed. The Mentoring Directory serves as a tool to help users more easily find their ideal mentor or mentee.

The enrollment process prompts you to complete several areas of demographic information that will help others find and connect with you in their mentor/mentee search. This directory helps with finding a mentor or mentee and it does not match mentors and mentees automatically.

Q: What are mentoring demographics? Can I change them after I enroll?

A: Mentoring Demographics

This is demographic data that helps mentors or mentees find you in the Mentoring Directory based on the qualities they are seeking their mentor or mentee to have. These demographics are specific to the mentoring directory.
A: Changing Mentoring Demographics

Yes, you can change mentoring demographics after you have enrolled in the Mentoring Directory. Simply visit your Mentor or Mentee Profile by visiting your Profile page, selecting the My Profile drop-down option and selecting the profile you are wanting to adjust the demographics for.

You can also access the profiles at the links below:
View my Mentor Profile
View my Mentee Profile

Q: How do I select a mentor or mentee?

A: First, establish the qualities you would like your mentor or mentee to have by selecting from the various demographics within the Mentoring Directory. Once the search is executed, you can select an individual that displays based on your search criteria.

If the individual is a match, depending on the role you are looking for, you will click the appropriate option below (blue for selecting a Mentor and Orange for selecting a Mentee). The individual will receive a message that you are questing to connect with him/her to serve as you mentor or mentee. It is then up to that individual to approve the connection request.
Mentor Request Badge Mentor Request Badge

 Once approved, you will be notified and you can begin the mentoring relationship.