FAQs

General 

Q: What is my username/password?
(And How to Change Password)

A: Your profile login credentials are the same username and password that you setup when applying for membership.

If you are already logged in, you can change the password on your account by accessing your Profile page. The drop-down under your avatar/profile picture in the upper-right corner has the Profile page link. Next, select the pencil icon beside "Member Information (View/Edit)" to access the database of all your membership information.

In this secondary database profile view, the "My Profile" tab has a drop-down menu that includes "Change Password" which will provide an email submission for password reset.

A2: If you have forgotten your login credentials, you can use the Retrieve Username or Retrieve Password links on the login page to receive a retrieval email from the system.

If you need further assistance with your login information, please Contact Us.

Q: How do I find my Member ID?

A: Your Member ID can be found after login, by accessing your Profile page. The drop-down under your avatar/profile picture in the upper-right corner has the Profile page link.

On your Profile page, "Your Member ID is: XXXX" can be found underneath your larger profile picture on the left-hand side.

Q: How do I find an Invoice?

A: Your invoices can be found after login, by accessing your Profile page. The drop-down under your avatar/profile picture in the upper-right corner has the Profile page link. Once on your Profile page, select the pencil icon beside "Member Information (View/Edit)" to access the database of all your membership information, including invoices.

In this secondary database profile view, the "My Profile" tab has a drop-down menu that includes "Invoices" which will show any open or paid invoices on your membership.

Q: How do I update my contact information?

A: On your Profile page, please select the small pencil icon  beside "Member Information (View/Edit)" on the left-hand side underneath your larger profile picture to access the database of all your membership information, including your contact information.

Scroll down within this secondary database profile view, and you can us the "Edit" button on the right side to change portions of your contact information. Be sure to save any changes you have made.

Q: How do I control what information is visible in My Profile?

A: On your Profile page, select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: Why don't I receive NAAHP emails?

A: Some email hosts have restrictions that limit the receipt of outside emails. Always check your "Junk" folder and mark any NAAHP emails you would like to receive in the future as "Not Junk". Also, please be sure that the following email addresses are all listed as "safe" senders with your organization or in your email client.

  • naahp@memberclicks-mail.net - Membership database Renewals/Notifications/Account Information 
  • Mail@ConnectedCommunity.org - NAAHP.org website Events/Notifications/Reminders/Contacts
  • donotreply@connectedcommunity.org - HLTHPROF 2.0 Emails/Daily Digest
  • @naahp.org - NAAHP staff email addresses

Q: Where do students "Find An Advisor"?

A: Students should be directed to the Find An Advisor page under Student Resources within the "Public and Student Resources" main tab. This page provides steps for students to take to obtain Advising Support.

**The NAAHP National Office does not have health professions advisors on staff.**



Contacts / Connections

Q: How do I find other members?

A: Click the Member Directory link found within the "Member Resources" main tab. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community
  • Education

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an "Add as Contact" button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Communities / Discussions

Q: What are communities?

A: Communities are groups, similar to an advanced listserv, that allow you to participate in discussions and share resources with other members of a given community. Topics discussed and files shared within a community are only accessible to members of that community is set as a public community or otherwise stated.

Q: How do I join/subscribe to a community and the affiliated discussion group?

A:  All NAAHP members are automatically added to HLTHPROF 2.0 and Member Events communities.

The New Advisor Forum is an open community to answer newer advisors' questions. All NAAHP members are welcome to join but broader conversation topics should be directed to HLTHPROF 2.0 . To join the New Advisor Forum community, select the purple "Join Community" button on the right of the "Community Home" page, underneath the page's black title bar.

If/When the time comes that new communities are available outside of the existing membership communities and NAAHP committee communities, members will be notified and information on how to join will be available here.

Q: How can I control the frequency and format of emails I receive?

A: On your Profile page, select the "My Account" tab and choose "Community Notifications" from the drop-down menu.  On that page under "Notification Settings", there are subscription options as a drop-down menu  within the table, underneath "Discussion Email". Some communities may not have a discussion board so email settings are not configurable.

You can also control your email preferences directly from each individual community by selecting the "Settings" option from the "Community Home" landing page.

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: How do I leave a community or unsubscribe from a discussion?

A:  Go to your Profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave.

WARNING: It is highly advised that you do not leave a community that you have automatically been subscribed to. If you are receiving too many notifications from a community, consider adjusting your community notification settings  before unsubscribing. Resubscription will require you to contact the NAAHP National Office.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Go to the  “Online Member Communities" tab and select a discussion community (HLHPROF 2.0 or New Advisor Forum). From the "Discussion" tab in the community, select the "Post New Message" button

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the "Search" bar located in the main navigation bar of all pages. To refine your search results, please select "Show Advanced Search".

Q: How do I see a listing of all of the posts to a specific Community?

A: Click on the “Discussions” tab within a community. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

Documents

Q: How do I find documents & resources that may have been uploaded by other members?

A: If you do not know where the resource might be, enter a keyword in the "Search" bar located in the main navigation bar of all pages. To refine your search results, please select "Show Advanced Search". Use the filters on the left-hand side to narrow your search to Libraries or Discussions

Q: Can I search for specific file types?

A: Yes. Enter a keyword in the "Search" bar located in the main navigation bar of all pages. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do I upload a file?

A: Select the "Add" button on any "Community Home" page's "Latest Shared Files" section on the right side. You can also go to the "Files" tab of any community and select the "Share a New Document" button.

Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next.

Steps to Uploading a Document
  • Choose a title for your document (be concise), and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select Next if you want to further describe your files and/or add tags to your file.  Otherwise, please click Finish to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for and what is a "formal tag"?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.

A formal tag is a tag assigned by website administrators to organize the website's content. Formal tags are not generated by users, but can be used by users to help with website content organization.